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ROCK SOLID RELATIONSHIPS™
At D.H. Blattner & Sons, Inc. we are committed to developing "ROCK SOLID RELATIONSHIPS™" with our clients. What this means to the clients we work with is that we will never be satisfied with providing what is expected, but rather we will strive to deliver what is valued. In the past, this has distinguished us from our competitors, and into the future will be the cornerstone of the success we share with our clients. This is the background to our "ROCK SOLID RELATIONSHIPS™" program, which ensures that we deliver satisfying results to our clients.
The advantages for the clients are the increased profits.
The fundamental tenants of this program are modeled after the concept of "partnering". The objective of "partnering" is to build relationships through a return to the basic and common values that have been the foundation of honorable societies for centuries. Since construction is a people business, such values in personal relationships can help build a level of trust, respect, and honor where the mutual objectives of all project management personnel can be accomplished in a non-adversarial atmosphere.
To be successful, we must define the project requirements and our expectations in terms that can be understood and measured. When something blocks these expectations, we must re-engineer the process to remove the barrier. We achieve this through joint cooperation and continuous improvement in all stages of a project.
Our goals can best be accomplished by:
- creating an atmosphere where communication is open and candid
- putting project goals before individual interests
- encouraging the parties to make and honor their commitments to each other
- expecting the parties and individuals to demonstrate respect for each other
- having the parties share information and coordinate resources
The advantages for the client in devoting the time to the process are the increased profits that can be possible for them, as well as rapid project completion with little delay. By continuously applying these simple concepts we can be successful in enhancing and maintaining "ROCK SOLID RELATIONSHIPS™", which will continue to be a significant ingredient to our success.
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